Progress loading screen gets stuck and never finishes

[grymmy]

Description

For quite a while I have seen the loading screen occasionally get stuck at a certain percentage and never complete loading. I experienced this again tonight, the screenshot below is after waiting 3 minutes. I seriously do not think this is a fluke, it is a legitimate issue, it's extremely friction-inducing.

Screenshots

Additional information

No response

[Benjamin-Rosenfeld]

This one has annoyed me for a while, maybe useful to note: reloading fixes it

[grymmy]

Yes - reloading does - but I would argue this is a very high priority bug as it induces friction prior to initial play

[Benjamin-Rosenfeld]

yes, I completely agree

[alhardwarehyde]

@polytroper advises it is probably an https call issue and doesnt have a known fix rn.

[karamassie]

@grymmy do you recall if you get it only via the daily puzzle flow or any time?

[maxwofford]

Happy to take this on– my approach would first be to add error logging on the loader, then fix whatever is getting thrown. Do we have any existing error reporting system?