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Progress loading screen gets stuck and never finishes #475

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grymmy opened this issue May 3, 2023 · 6 comments
Open

Progress loading screen gets stuck and never finishes #475

grymmy opened this issue May 3, 2023 · 6 comments
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@grymmy
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grymmy commented May 3, 2023

Description

For quite a while I have seen the loading screen occasionally get stuck at a certain percentage and never complete loading. I experienced this again tonight, the screenshot below is after waiting 3 minutes. I seriously do not think this is a fluke, it is a legitimate issue, it's extremely friction-inducing.

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Screenshot 2023-05-02 at 8 28 48 PM

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@grymmy grymmy added the bug Something isn't working label May 3, 2023
@Benjamin-Rosenfeld
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Benjamin-Rosenfeld commented May 3, 2023

This one has annoyed me for a while, maybe useful to note: reloading fixes it

@grymmy
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grymmy commented May 3, 2023

Yes - reloading does - but I would argue this is a very high priority bug as it induces friction prior to initial play

@Benjamin-Rosenfeld
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yes, I completely agree

@alhardwarehyde alhardwarehyde modified the milestones: Launch, Post ship May 3, 2023
@alhardwarehyde
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alhardwarehyde commented May 3, 2023

@polytroper advises it is probably an https call issue and doesnt have a known fix rn.

@karamassie
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@grymmy do you recall if you get it only via the daily puzzle flow or any time?

@maxwofford
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Happy to take this on– my approach would first be to add error logging on the loader, then fix whatever is getting thrown. Do we have any existing error reporting system?

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5 participants