Add channel field to ticket creation endpoints in Unstable #320
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Add a new `channel` field to ticket creation and conversion endpoints in the unstable API spec. The channel field: - Accepts enum value "email" (currently the only supported value) - Only supported for customer ticket types - Defaults to "messenger" when not provided - Included in ticket response schema with both "email" and "messenger" enum values Updated schemas: - create_ticket_request - convert_conversation_to_ticket_request - ticket (response schema) 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude <[email protected]>
The channel field should only be added to create_ticket_request and the ticket response schema, not to convert_conversation_to_ticket_request. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude <[email protected]>
VarshSuresh
changed the title
Eclairemoy
approved these changes
Nov 3, 2025
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Why?
Towards https://github.com/intercom/intercom/issues/429620
Summary
This PR adds a new
channelfield to ticket creation and conversion endpoints in the unstable API specification.Changes
channelfield tocreate_ticket_requestschemachannelfield toticketresponse schemaField Details
"email"(currently the only supported value in request schemas)"messenger"when not providedModified Schemas
🤖 Generated with Claude Code