I specialize in solving problems through creative technology development.
Project Management professional with a background in information technology, business and systems analysis, installation, and configuration. Detail-oriented Operations Analyst experienced in data reporting. Passionate about business optimization and workflow improvements. Ready to take on new professional challenges with a growth-oriented company.
- Cisco Certified Network Associate (CCNA) - Route and Switch
- Palo Alto Networks Certified Network Security Associate (PCNSE)
- Cisco Certified Entry Networking Technician (CCENT)
- Splunk Core Certified User
- Splunk Core Certified Power User
- Certified Scrum Master
- Palo Alto Accredited Sales Executive
- Palo Alto Accredited Systems Engineer
- Coordinates the execution of deliverables as defined by customer contracts and scope of work.
- Manages the technical resources used in each project, including in-house engineers, vendor-provided services, and third-party contractors.
- Pro-actively work with sales to coordinate and plan the project delivery.
- Responsible for overall project governance, health, reporting, and on-time delivery.
- Responsible for conducting meetings with clients to determine project intent, requirements, and scope; translating technical specifications into detailed product requirements for the customers and stakeholders; and determining the project schedule, which includes the sequence of all installation and technical activities.
- Created innovative and intuitive company software such as a data workflow and management tool, which increased efficiency and information accuracy. This tool is currently in use by nearly half of the department and has drastically improved individual effectiveness.
- Implemented new workflows that consolidated, standardized, and improved the company processes and information, most of which were adopted by the COO in a collaborative effort and were issued in the SOP.
- Supported cross-functional teams to achieve successful on-boarding, installation, and implementation of new customer telecom equipment.
- Responsible for overseeing the planning, production, and implementation of new business technologies and processes that improved work efficiency, employee visibility, and vendor interactions.
- Directed all phases of the SDLC of a new program for their business. This program connected to web APIs with the function of automated posting and intelligent order management. Still in use today, it eliminated 4 full-time positions, allowing them to refocus employee efforts to production, saving the company in excess of $150,000 per year in wages, as well as boosting work efficiency.
- Directed the research, planning, implementation, and user testing/training of new business apps, procedures, and infrastructure, such as B2B software, in-house software, and telecom software and hardware.
- Advised the owner/CEO on the business's direction and future, as it related to our technology involvement and improvement in the transportation industry
- Provided IT support to all personnel by diagnosing system hardware and software problems, installing software, repairing hardware, and resolving technical issues and tickets.
- Documented all server and network processes and procedures. These procedures became the SOP for the department.
- Kept up-to-date on new developments for computer and network upgrades and patches
- Supported the business owners in network infrastructure upgrades and repairs
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Earned management trust by serving as a beta tester for the new NAV Dynamics CRM system, reporting system problems, and fixing errors in the CRM
- Answered an average of 90 - 120 calls per day in order to address customer inquiries, solve problems, and provide new product information.
- Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
- Advanced Excel skills
- Fully Microsoft Office proficient
- Visual Basic for Applications (VBA)
- Networking and Routing
- Telecom Switching
- Salesforce Objects and Reporting
- Strategic Consulting
- Operational Development (DevOps)
- Data Visualization
- Project management and implementation
- System and process analysis
- Additional Skills: SQL, HTML, Unix, Linux, VB Script