Installation with cPanel
Faveo is an open source software ticket based support system built on the PHP based Laravel framework.The word Faveo comes from Latin, and means "to be favourable". It provides businesses with an automated helpdesk system to manage customer support.It has an inbuilt knowledge base for self-service by the customer.
The open source version is available for free download on GitHub, with plugin modules available to extend and expand its core functionality, including ResellerClub integration, Envato integration, LDAP authentication, MSG91 SMS integration, and Facebook social login. Faveo is being used in various industries such as manufacturing, health care, web hosting, IT and NGOs.
Faveo is a self-hosted web application written in PHP, on top of the Laravel 5.6 framework. Check the below server requirements before you start installing Faveo
It is recommended that you install Faveo onto one of your subdomains. Suppose your domain name is mydomain.com , then you may want to install Faveo on a subdomain like support.mydomain.com
The steps are as follows
- Go to cPanel's Subdomains menu
- Add a subdomain named support
- By default, cPanel will then create a webroot folder (document root) for your subdomain at
/support.mydomain.com/ - Upload Faveo source files to the subdomain webroot folder. The file structure should look like this:
- Create Database for Faveo
- After you have uploaded the source files, it is important to change the subdomain's document root to the
publicfolder of Faveo
- Now you can access Faveo at:
https://support.mydomain.com. Follow the GUI Install Wizard and you will get Faveo installed on your own host.
Note: if you are on other web hosting manager like Plesk, DirectAdmin, Kloxo... the same rules apply. The key is to set Faveo public folder as the document root of your domain or subdomain.