chore: add examples

examples/create_agent_app/__init__.py

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examples/create_agent_app/common/customer_support/knowledge_base/troubleshooting_ecommerce.md

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+**XPTO Telecom E-Commerce - Troubleshooting Guides & FAQs**
+
+**Document 1: I'm Having Trouble Placing an Order Online**
+
+**Issue:** Encountering problems when trying to complete an online purchase.
+
+**Possible Causes:**
+
+*   **Website Issues:** Temporary website glitches, server problems, or maintenance.
+*   **Browser Compatibility:** Using an outdated or incompatible web browser.
+*   **Payment Issues:** Problems with the payment method (e.g., declined card, incorrect information).
+*   **Address Verification:** Address entered doesn't match billing address associated with the payment method.
+*   **Security Settings:** Browser security settings are blocking the transaction.
+*   **Out of Stock:** The item may be out of stock.
+
+**Troubleshooting Steps:**
+
+1.  **Check Website Status:** Visit XPTO Telecom's website (www.xptotelecom.com) on another device or network. If the entire site is down, it may be a temporary server issue. Try again later. Check for any announcements on the website about maintenance.
+
+2.  **Try a Different Browser:** Use a different web browser (e.g., Chrome, Firefox, Safari) or update your current browser to the latest version.
+
+3.  **Clear Browser Cache and Cookies:** Clear your browser's cache and cookies. This can resolve issues caused by corrupted data.
+
+4.  **Verify Payment Information:** Double-check that you have entered your credit card number, expiration date, CVV code, and billing address correctly. Ensure the billing address matches the address associated with your credit card.
+
+5.  **Contact Your Bank/Credit Card Company:** If your payment is being declined, contact your bank or credit card company to ensure there are no issues with your account (e.g., insufficient funds, fraud alerts).
+
+6.  **Disable Browser Extensions:** Temporarily disable any browser extensions (especially ad blockers or security extensions) that might be interfering with the transaction.
+
+7.  **Check for Out-of-Stock Items:** If you are trying to purchase a specific item, check the product page to ensure it is in stock.
+
+8.  **Try Again Later:** If the problem persists, try placing the order again later. There may be a temporary issue with the website or payment processor.
+
+9.  **Contact XPTO Telecom Customer Support:** If you are still unable to place an order, contact XPTO Telecom Customer Support at 555-123-4567 for assistance.
+
+**Document 2: I Didn't Receive an Order Confirmation Email**
+
+**Issue:** Not receiving the confirmation email after placing an order.
+
+**Possible Causes:**
+
+*   **Incorrect Email Address:** The email address entered during checkout may have been incorrect.
+*   **Spam Filter:** The confirmation email may have been filtered into your spam or junk mail folder.
+*   **Email Server Delays:** There may be delays with the email server.
+*   **Order Processing Issues:** There may have been an issue with processing your order, preventing the confirmation email from being sent.
+
+**Troubleshooting Steps:**
+
+1.  **Check Your Spam/Junk Mail Folder:** Check your spam or junk mail folder for the confirmation email.
+2.  **Verify Your Email Address:** Log in to your XPTO Telecom account on the website and verify that the email address associated with your account is correct.
+3.  **Contact XPTO Telecom Customer Support:** If you have checked your spam folder and verified your email address and still haven't received a confirmation email, contact XPTO Telecom Customer Support at 555-123-4567 to confirm that your order was successfully placed.
+
+**Document 3: Tracking My Order**
+
+**Issue:** Need to track the status of your order.
+
+**Tracking Information:**
+
+1.  **Order Confirmation Email:** The order confirmation email should contain a tracking number and a link to the shipping carrier's website.
+2.  **XPTO Telecom Website:** Log in to your XPTO Telecom account on the website.
+    *   Go to "Order History" or "My Orders".
+    *   Select the order you want to track.
+    *   You should see the tracking number and a link to the shipping carrier's website.
+3.  **Shipping Carrier Website:** Visit the shipping carrier's website (e.g., UPS, FedEx, DHL) and enter your tracking number to view the current status of your shipment.
+
+**If Tracking Information is Not Available:**
+
+*   It may take up to 24-48 hours for tracking information to become available after your order has shipped.
+*   If you have not received a tracking number or are unable to track your order after 48 hours, contact XPTO Telecom Customer Support at 555-123-4567.
+
+**Document 4: Returns and Exchanges**
+
+**Issue:** Need to return or exchange an item purchased online.
+
+**Return and Exchange Policy:**
+
+As outlined in the Customer Service Policy & Terms of Service (Section 6.5), you may return a mobile device within 14 days of purchase for a full refund, provided that the device is in its original condition, with all original packaging and accessories. This also applies to Modems, routers and electronic equipment
+
+**Steps to Return or Exchange an Item:**
+
+1.  **Contact XPTO Telecom Customer Support:** Contact XPTO Telecom Customer Support at 555-123-4567 to request a Return Authorization (RA) number. You will need to provide your order number and the reason for the return.
+2.  **Prepare the Item for Return:** Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
+3.  **Write the RA Number on the Package:** Clearly write the RA number on the outside of the package.
+4.  **Ship the Item Back:** Ship the item to the address provided by XPTO Telecom Customer Support. You are responsible for the return shipping costs. We recommend using a trackable shipping method.
+5.  **Refund or Exchange:** Once we receive the returned item and verify that it is in its original condition, we will process your refund or exchange. Refunds will be credited to the original payment method. Exchanges will be shipped to you after we receive the returned item.
+
+**Non-Returnable Items:**
+
+*   Certain items, such as opened software or digital downloads, may not be returnable.
+*   Items that are damaged or missing parts may not be eligible for a full refund.
+
+**Document 5: Damaged or Defective Items**
+
+**Issue:** Receiving a damaged or defective item.
+
+**Steps to Resolve the Issue:**
+
+1.  **Contact XPTO Telecom Customer Support:** Contact XPTO Telecom Customer Support at 555-123-4567 within 7 days of receiving the damaged or defective item.
+2.  **Provide Details:** Provide your order number, a description of the damage or defect, and (if possible) photos of the damaged item and packaging.
+3.  **Return Instructions:** XPTO Telecom Customer Support will provide you with instructions on how to return the damaged or defective item.
+4.  **Replacement or Refund:** Once we receive the returned item and verify the damage or defect, we will either ship you a replacement item or issue a full refund. We will cover the return shipping costs for damaged or defective items.
+
+**Document 6: Payment Issues (Declined Card, Incorrect Charges)**
+
+**Issue:** Problems with payment processing or incorrect charges on your credit card.
+
+**Troubleshooting Steps:**
+
+1.  **Verify Payment Information:** Double-check that you entered your credit card number, expiration date, CVV code, and billing address correctly during checkout.
+2.  **Contact Your Bank/Credit Card Company:** If your payment is being declined, contact your bank or credit card company to ensure there are no issues with your account (e.g., insufficient funds, fraud alerts).
+3.  **Review Your Order History:** Log in to your XPTO Telecom account on the website and review your order history to ensure that the charges are correct.
+4.  **Contact XPTO Telecom Customer Support:** If you believe there is an incorrect charge on your credit card, contact XPTO Telecom Customer Support at 555-123-4567 to investigate the issue.
+
+These documents should help address many common e-commerce issues. As always, tailor the documents to reflect your specific return policies, shipping methods, and payment options.