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A set of migration scripts to copy data from one ZenDesk account to another

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zendesk-migration

A set of Python migration scripts to copy data from one Zendesk account to another. The integration uses Zenpy for most API calls.

The migration is designed to be run in a Docker container since it can take some time to migrate a large number of tickets.

Configuration

You will need the following environment variables to use this library:

  • ZENDESK_SOURCE_EMAIL
  • ZENDESK_SOURCE_PASSWORD
  • ZENDESK_SOURCE_INSTANCE
  • ZENDESK_TARGET_EMAIL
  • ZENDESK_TARGET_PASSWORD
  • ZENDESK_TARGET_INSTANCE

Optional environment variables

  • ZENDESK_TICKET_START_TIME
  • ZENDESK_TICKET_DEBUG
  • ZENDESK_HELPCENTER_DOMAIN

Docker Runtime

docker run -d --name zendesk-migration -e "ZENDESK_SOURCE_EMAIL=<>" -e "ZENDESK_SOURCE_PASSWORD=<>" -e "ZENDESK_SOURCE_INSTANCE=<>" 
-e "ZENDESK_TARGET_PASSWORD=<>" -e "ZENDESK_TARGET_EMAIL=<>" -e "ZENDESK_TARGET_INSTANCE=<>" 
-e "ZENDESK_TICKET_START_TIME=1262304000" <image>

By default the docker run will execute the ticket_migration.py script, but the user can override it by adding python script_to_run to the end of the docker run command.

Python Development

  • Use pipenv to manage dependencies and the virtual environment.
  • Set PIPENV_VENV_IN_PROJECT=true to put venv in project dir as a convenience.
  • Create the virtualenv based on the Pipfile by running pipenv install
  • Add a dependency by running pipenv install <package>
  • IntelliJ Setup: add a Python facet to the module settings and choose the generated .venv dir as the interpreter

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A set of migration scripts to copy data from one ZenDesk account to another

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