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Prompt users to provide debug info to support (#1172)
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Many people contacting support forget to provide the debug information,
which significantly delays the resolution time because we're forced to
ask for this information anyway, as without it we cannot tell with
certainty the issue the person is facing.

Ideally in the future it would probably make sense to give a link to the
article describing the common issues for self-help, but there's no such
article yet. Perseus however is able to give suggestion for a few issues
given that it has the debug information.
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brawaru authored May 9, 2024
1 parent 89c7adf commit e1a7480
Showing 1 changed file with 2 additions and 2 deletions.
4 changes: 2 additions & 2 deletions theseus_gui/src/components/ui/ErrorModal.vue
Original file line number Diff line number Diff line change
Expand Up @@ -130,10 +130,10 @@ async function loginMinecraft() {
If nothing is working and you need help, visit
<a :href="supportLink">our support page</a>
and start a chat using the widget in the bottom right and we will be more than happy to
assist!
assist! Make sure to provide the following debug information to the agent:
</p>
<details>
<summary>Debug info</summary>
<summary>Debug information</summary>
{{ error.message ?? error }}
</details>
</template>
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