Marker klagebehandlinger med klagebehandlingsårsak #4804
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…ngsårsak for behandlingen.
ViktorGSolberg
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stigebil,
kristeine,
idaame and
UyQuangNguyen
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Hvilke andre årsaker finnes enn ordinær? @ViktorGSolberg |
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kristeine
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kristeine
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Oct 4, 2024
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har behov for at klagebehandlinger inneholder informasjon om behandlingsårsak for behandlingen
💰 Hva skal gjøres, og hvorfor?
Enslig Forsørger har behov for å markere klagebehandlinger med en behandlingsårsak. Oppdaterer derfor kontrakter og gjør det slik at dere i BAKS alltid sender inn Klagebehandlingsårsaken: Ordinær.
Den andre årsaken som ble lagt til i kontrakter er henvendelse fra kabal. I dette tilfellet ønsker kabal, av ulike grunner, at våre saksbehandlere oppretter en klagebehandling og opprettholder denne slik at den sendes med til kabal. I dette tilfellet skal det ikke sendes noe brev ut mot sluttbruker.
En klagebehandling med årsak henvendelse_fra_kabal vil derfor skille seg fra en ordinær klagebehandling ved at det ikke sendes ut et brev til sluttbruker.