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The Project of Passenger Satisfaction Forecasting is a user-friendly web application designed to empower companies to assess and understand their satisfaction impact.

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✈️ ✈️ About Passenger Satisfaction Forecasting Project with Miuul Airlines ✈️ ✈️

Welcome to our groundbreaking project aimed at predicting airline satisfaction! In today's rapidly evolving world, customer satisfaction stands as the cornerstone of successful businesses, and the aviation industry is no exception. Understanding and anticipating passengers' needs and expectations is paramount to enhancing their overall experience and fostering continued loyalty.

At Miuul Airlines, we're embarking on a journey to revolutionize how airlines measure and improve customer satisfaction. By harnessing cutting-edge technologies like machine learning and data analytics, our team is committed to developing predictive models that can accurately forecast passenger satisfaction levels based on a plethora of factors.

What Sets Us Apart? 👯‍♂️

🕵️‍♂️ Advanced Data Analytics: We leverage big data to analyze extensive sets of historical customer data, flight details, service quality metrics, and more, to discern patterns and trends influencing passenger satisfaction.

🦾 Machine Learning Algorithms: Our team employs state-of-the-art machine learning algorithms to craft predictive models capable of forecasting satisfaction levels with exceptional accuracy. Through continual refinement, we ensure these models adapt to evolving customer preferences and industry dynamics.

🤌 Tailored Solutions: We recognize that each airline operates within a unique landscape with distinct customer demographics and service offerings. Therefore, our approach emphasizes crafting predictive solutions customized to address the specific needs and challenges of each client.

How It Works? ⚙️

🙌 Data Collection: We compile comprehensive datasets covering various facets of airline operations and passenger feedback.

💻 Preprocessing: Our experts meticulously clean and preprocess the data to ensure accuracy and reliability, eliminating noise and irrelevant variables.

💾 Model Development: Utilizing advanced machine learning techniques, we develop predictive models trained on historical data to forecast satisfaction levels across diverse scenarios.

🔑 Evaluation and Refinement: We rigorously evaluate model performance using industry-standard metrics and continually refine them to enhance predictive capabilities.

Benefits for Airlines ✈️

🔓 Enhanced Customer Experience: By accurately predicting passenger satisfaction, airlines can proactively address issues and tailor services to meet customer expectations, ultimately driving higher satisfaction levels and fostering loyalty.

♻️ Operational Efficiency: Insights derived from our predictive models enable airlines to optimize resource allocation, improve service delivery, and streamline operations, resulting in cost savings and increased competitiveness.

📢 Strategic Decision-Making: Equipped with actionable insights, airline executives can make informed decisions regarding route planning, fleet management, and service enhancements, driving long-term profitability and growth.

Join Us in Shaping the Future of Airline Satisfaction!

At Miuul Airlines, we're dedicated to pushing the boundaries of innovation and delivering tangible value to our clients in the aviation industry. Whether you're an airline executive aiming to elevate customer satisfaction or a passenger seeking a smoother travel experience, we invite you to partner with us on this transformative journey.

Contact us today to explore our airline satisfaction prediction solutions and discover how they can empower your business to thrive in a competitive market.

Together, let's soar to new heights of customer satisfaction and excellence in aviation!

🛠️ Project Steps

👷🏻 Backend Development:

Used Pandas for data manipulation and analysis.

Leveraged NumPy for numerical operations and array manipulation.

Implemented machine learning algorithms using scikit-learn.

Utilized the 'io' library for handling input/output operations.

Used Matplotlib for creating visualizations.

Implemented image processing using the Pillow library.

Used base64 for encoding and decoding binary image data.

🖥️ Frontend Development:

Used Streamlit for creating web application.

Designed an based user interface using Streamlit components, CSS and HTML.

Tested the complete application to ensure that both the backend and frontend components are functioning correctly.

👩‍🏫How to use

Firstly, enter https://datalinerairlines.streamlit.app/. If the app is asleep due to Streamlit's policy, please wait a few moments for it to wake up.

After accessing the page, you'll find three buttons in the sidebar: Homepage, Single Data Entry and Multiple Data Entry. The home button takes you to the home page. Others redirect to the relevant page.

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If you want to work on a single data, select the single data button and start by filling out the form that will appear.

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After completing the form, navigate to the 'Suitability' tab and click on the designated button, as indicated in the image:

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This will display your case satisfaction prediction as shown here:

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If you want to work on multiple data, select the multiple data button and upload your relevant file, and click the Button:

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In the table below you will find the predictions made for each row of your data set. If you wish, you can download the relevant predictions.

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After that, if you want to see the graphs of your relevant data set, you can navigate to the 'Data Analysis' tab.

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👨‍👩‍👧‍👦Team Members:

🙋‍♂️ Emre Yıldızoğlu

🙋‍♀️ Merve Tezcan

🙋‍♂️ Oğuzhan Şan

🙋‍♀️ Tansu Toğuzoğlu

📺Project Presentation:

point.mp4

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