Update steps for submitting a support request #1397
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Clarified the process for selecting request types and filling out required fields. Added instructions for providing detailed descriptions to ensure timely fulfillment of requests. Signed-off-by: vvalderrv <[email protected]>
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| ## Who Is This Document For? | ||
| ## Services Available |
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I think it would be helpful to have a list of the SASS products that are supported/ that we have service agreements with e.g. cloudflare, github
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Can you submit a patch with the agreements OpenJS has?
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| ## How To Contact Linux Foundation IT For Support | ||
| The Linux Foundation provides support through Jira Service. Submitting requests via Jira ensures that they are properly tracked and assigned. |
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The Linux Foundation provides support through our IT Support Desk. Submitting requests via the support desk ensures that they are properly tracked and assigned.
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Ideally you should just link to https://docs.releng.linuxfoundation.org/en/latest/helpdesk.html as that's the documentation for all of our projects. IMO that is better than spelling out the process in this document and in another project's document, etc...
Clarified the process for selecting request types and filling out required fields. Added instructions for providing detailed descriptions to ensure timely fulfillment of requests.