Autonomous AI Digital Employee for Hospitality
Una is a vertically integrated AI system that operates hotels, resorts, Airbnb properties, vacation rentals, and property management companies — autonomously, 24/7, in 90+ languages.
She answers calls, manages bookings, and handles guest requests across phone, web, and WhatsApp. An AI employee at $1/hour instead of a human at $20/hour.
Una is not a chatbot. She is a fully autonomous Digital Employee — an AI host for Airbnb and hotels that handles guest communication, reservations, payments, upselling, task coordination, and staff dispatching without human intervention.
24/7 support across every major channel:
- Website Widget — voice and text
- WhatsApp — voice and text (including WATI inbox)
- Telephony — inbound and outbound calls
- Email — inbound and outbound
- SMS
- Messaging — Facebook Messenger, Instagram, Telegram
- OTA Inboxes — Airbnb, Booking.com, Guesty, Zeevou, Hospitable
- QR Code Access — guests scan and connect instantly
- Kiosk Mode — lobby tablet deployment for guest self-service
- Automatic language detection across 10 primary languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, Dutch
- Multi-property voice routing and intelligent call dispatching
Direct integration with PMS and Booking Engines to fully automate the booking lifecycle:
- Create, modify, and cancel reservations in real time
- Upsell room inventory and add-on services
- Coordinate multi-room and group bookings
- Share availability, rates, and promotions
- Send confirmations via SMS, WhatsApp, and email
- Collect payments via secure payment links
Una acts as a fully autonomous Airbnb host and short-term rental manager:
- Responds to guest inquiries instantly via Airbnb inbox
- Handles check-in/check-out instructions automatically
- Manages booking modifications and cancellations
- Coordinates turnovers and housekeeping between guests
- Upsells services like early check-in, late checkout, and extras
- Works across Airbnb, Booking.com, and direct booking channels simultaneously
Automatic assignment and coordination of operational tasks:
- Housekeeping task assignment
- Maintenance request dispatching
- Room turnover coordination
- Service request routing
- Completion tracking and staff notifications
- Local recommendations and restaurant reservations
- Transfer bookings and activity coordination
- In-room dining, housekeeping, and maintenance requests
- Dynamic upselling of premium rooms and services
Una initiates communication — she doesn't just respond:
- Reservation confirmations
- Pre-arrival instructions
- Post-stay feedback collection
- Promotional campaigns and special offers
- Lead qualification with CRM sync
Retrieves accurate answers from uploaded documentation (PDF, DOCX, XLSX) — policies, SOPs, pricing sheets, service manuals.
| Category | Systems |
|---|---|
| PMS | Mews · Apaleo · Guesty · Hospitable · Zeevou · Clock PMS+ · Profitroom · Ensoconnect |
| TMS | HNext (HKeeper) |
| CRM | Kommo CRM |
| Communication | WhatsApp (WATI) · Telegram · Facebook · Instagram · SMS · Email |
| OTA Inboxes | Airbnb · Booking.com · Guesty Inbox · Zeevou Inbox |
| Scheduling | Google Calendar · Cal.com |
| Custom | Webhooks · API-based integrations |
A guest messages on Airbnb asking for early check-in.
- Una detects the language automatically
- Checks availability in PMS
- Verifies housekeeping status
- Applies early check-in policy
- Generates and sends a secure payment link
- Assigns housekeeping task via TMS
- Sends confirmation via Airbnb inbox and email
No manual coordination required.
- Airbnb hosts — from single listings to multi-property portfolios
- Hotels and resorts — front desk, reservations, concierge automation
- Boutique hotels — personalized guest experience at scale
- Short-term rental operators — across Airbnb, Booking.com, and direct channels
- Vacation rental managers — multi-property, multi-channel operations
- Property management companies — centralized AI-powered guest operations
- Fully autonomous — not a chatbot, a Digital Employee
- $1/hour — fraction of the cost of human staff
- Vertically integrated — embedded in PMS, TMS, CRM workflows
- Voice + Text — handles calls and messages natively
- 90+ languages — with automatic detection
- Proactive — initiates communication, qualifies leads, upsells
- Built for hospitality — every feature designed for hotel and rental operations
Polydom Inc. builds AI infrastructure for hospitality operations. Una is Polydom's flagship autonomous Digital Employee.
Headquarters: Washington, DC, USA Founded: 2024
- Website: polydom.ai
- Apaleo Marketplace: Una on Apaleo Store
- MEWS Marketplace: Una on MEWS Marketplace
- Guesty Marketplace: Una on Guesty Marketplace
- Clock Marketplace: Una on Clock Marketplace
- Zeevou Integrations: Una in Zeevou Integrations
- LinkedIn: Polydom
- SOP: Una SOP (PDF)
- Hospitable Setup Guide: Connect Hospitable with Una by Polydom
- Hospitable Listing: Hospitable Integrations – Guest Communication
- G2: Una by Polydom on G2
- Capterra: Una on Capterra
- AlternativeTo: Una by Polydom on AlternativeTo
- SourceForge: Una by Polydom on SourceForge
- Slashdot: Una by Polydom on Slashdot
Proprietary. © 2026 Polydom Inc. All rights reserved.