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RDoc-2590 Add info about exception
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matz985 committed Jul 8, 2024
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Expand Up @@ -164,7 +164,7 @@ cost, and the expected charge at the end of this month.

####Charging failures
If we fail to charge your account using the payment method you provided, we'll notify
you and retry for 7 days. Failure to pay after that period may result in account closure.
you and retry for 5 days. Failure to pay after that period may result in account closure.
Here's an example of the notification sent to the owner and all cloud account managers:

![Email](images/known-payment-failure-email.png)
Expand All @@ -174,6 +174,11 @@ Here's an example of the notification sent to the owner and all cloud account ma
####Pay Now

The `Pay Now` button becomes visible on your Billing tab dashboard once there are any unpaid costs from previous billing cycle(s).

{INFO: }
There is one exception to this rule, on billing day (27th of the month) `Pay Now` functionality is disabled, so the button won't be visible.
{INFO/}

If you have resolved the issue associated with the charge failure (e.g., updated payment information), you can manually initiate the payment by clicking the `Pay Now` button.
Upon clicking the `Pay Now` button, the system will process the payment for all outstanding amounts up to the end of the previous billing cycle.

Expand All @@ -188,7 +193,7 @@ It does not cover costs incurred in the current billing cycle.

{NOTE: }
####Example
If you have unpaid costs from 13/12/2023 and today is 01/03/2024, using the `Pay Now` button will bill you for the period from **13/12/2023** up to **27/02/2024**.
If you have unpaid costs from 13/12/2023 and today is 01/03/2024, using the `Pay Now` feature will bill you for the period from **13/12/2023** up to **27/02/2024**.
{NOTE/}

####Notifications
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