Crafted the dashboard to meet specific requirements and expectations.
Leveraged the provided dataset for a holistic view of call center performance metrics.
Integrated industry insights for enhanced data visualization practices.
Applied innovative techniques for an engaging user experience.
- Customer Satisfaction: Visual representation for quick sentiment overview.
- Calls Answered/Abandoned: Clear presentation for insights into call management efficiency.
- Calls by Time: Breakdown of call data to optimize resource allocation.
- Average Speed of Answer: Visualization indicating responsiveness and efficiency.
- Agent’s Performance Quadrant: Quadrant chart for identifying high performers.
- Iterative Design: Employed an iterative approach for continuous refinement.
- Training and Documentation: Provided comprehensive training and detailed documentation.
A visually stunning and functionally robust Power BI dashboard, effectively meeting data visualization needs on an individual basis.
Crafted the dashboard with meticulous attention to meet specific requirements for effective customer retention.
Leveraged the provided dataset comprehensively for a holistic view of customer retention metrics.
Integrated industry insights and expertise for enhanced data visualization practices aligned with best practices in customer retention.
Applied innovative techniques for an engaging user experience and effective interpretation of customer insights.
- Churn Rate: Visual representation of customers who left within the last month.
- Service Subscription Overview: Clear presentation of services each customer has signed up for.
- Customer Account Metrics: Visual breakdown of customer account information.
- Demographic Insights: Visualization of demographic information such as gender, age range, and details about partners and dependents.
- Proactive Retention Focus: KPIs designed to facilitate proactive customer retention strategies.
- Clear and Self-Explanatory Visuals: Emphasis on visualizing customer insights clearly.
- Comprehensive Overview: Explore additional visual elements for a comprehensive overview of customer retention metrics.
An individual project delivering a visually stunning and functionally robust Customer Retention Dashboard. This dashboard effectively meets data visualization needs, offering actionable insights for strategic customer retention efforts.
Crafted an analytics framework to enhance gender balance and diversity in the workplace.
Leveraged comprehensive HR data for a holistic view of performance metrics related to hiring, promotion, performance, and turnover.
Integrated industry insights and expertise for advanced data visualization practices aligned with diversity and inclusion best practices.
Applied innovative techniques for visualizing HR data, focusing on gender-related KPIs.
- Number of Men and Women: Visual representation of gender distribution.
- Number of Leavers: Clear presentation of employees who have left the organization.
- Percentage of Employees Promoted (FY21): Visual indication of the promotion rate.
- Percentage of Women Promoted: Clear representation of women's promotion rates.
- Percentage of Hires: Men and Women: Visual breakdown of gender distribution in new hires.
- Percentage Turnover: Visualization of overall turnover rate.
- Average Performance Rating: Men and Women: Visual indication of the average performance rating.
- Strategic Analysis: Considered the importance of strategy, awareness, education, analytics, and inspiration in promoting diversity and inclusion.
- Calculated KPIs: Utilized analytics to calculate and define relevant KPIs, ensuring a comprehensive understanding of gender-related metrics.
- Business Imperatives: Acknowledged diversity and inclusion as essential business imperatives, aligning with the corporate commitment to a diverse workforce.
An analytics framework that visually represents gender-related KPIs in HR data, providing actionable insights. This project effectively addresses the imperative of diversity and inclusion in the corporate world. The iterative approach to design and comprehensive training ensure usability and understanding across the organization.