update // dynamics 365 - customer service deprecation

tcorcor1 · Apr 26, 2023 · 2297990 · 2297990
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Showing 1 changed file with 6 additions and 6 deletions.
diff --git a/pages/dynamics365-customer-service-deprecations.txt b/pages/dynamics365-customer-service-deprecations.txt
@@ -1,7 +1,7 @@
 Deprecations in Customer Service
 
 
-Article													  01/13/2023  
+Article													  04/26/2023  
 																	6 contributors
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@@ -15,13 +15,13 @@ Important
 
 Some admin apps are deprecated
 
-With the release of the Customer Service admin center app that consolidates admin experiences across the Customer Service suite, we announce that the following admin experiences will be deprecated and support will end in April 2023.
+With the release of the Customer Service admin center app that consolidates admin experiences across the Customer Service suite, we announce that the following admin experiences are deprecated and no longer supported after April 2023.
 
-  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager:   Will also be removed in April 2023.Also, as of October 2022, the Omnichannel admin center and the service management area in Customer Service Hub are hidden by default in newly created organizations and environments. You can bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. More information: Get started with Customer Service admin center
+  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager:   Is removed in April 2023.Also, as of October 2022, the Omnichannel admin center and the service management area in Customer Service Hub are hidden by default in newly created organizations and environments. You can bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. More information: Get started with Customer Service admin center
 
-Omnichannel Administration app is deprecated
+Omnichannel Administration app is deprecated and will be removed in July 2023
 
-Support for the Omnichannel Administration app ended on April 30, 2022. We recommend that you use the Customer Service admin center app to configure the latest features, such as unified routing and voice channel. More information: Get started with Customer Service admin center
+Support for the Omnichannel Administration app ended on April 30, 2022. The app will be removed in July 2023. We recommend that you use the Customer Service admin center app to configure the latest features, such as unified routing and voice channel. More information: Get started with Customer Service admin center
 
 Omnichannel for Customer Service agent-facing app to be deprecated
 
@@ -89,7 +89,7 @@ The Customer Service Insights standalone app is deprecated. We recommend that yo
 
 Customer Service workspace legacy layout is deprecated
 
-The Customer Service workspace legacy layout is deprecated from October 2023. For more information see Deprecated Customer Service workspace layout
+The Customer Service workspace legacy layout is deprecated as of April 2023, and won't be supported after October 2023. For more information, see Deprecated Customer Service workspace layout
 
 See also