update // dynamics 365 - customer service deprecation

pages/dynamics365-customer-service-deprecations.txt

@@ -1,7 +1,7 @@
 Deprecations in Customer Service
 
 
-Article													  04/28/2023  
+Article													  05/18/2023  
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@@ -13,6 +13,12 @@ Important
 
 "Deprecated" means we intend to remove the feature or capability in a major future release. The feature or capability will continue to work and will be fully supported until it is officially removed. This deprecation notification might span a few years. After removal, the feature or capability will no longer work. We are notifying you now so that you have sufficient time to plan and update your code before the feature or capability is removed.
 
+Intraday insights reports in Omnichannel for Customer Service are deprecated
+
+The Omnichannel intraday insights reports are deprecated as of May 1, 2023. Support will continue to be available for the deprecated intraday insights reports until October 31, 2023. However, no new functionalities for intraday insights will be released henceforth.
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+Effective April 30, 2024, Omnichannel intraday insights reports won't be available for existing organizations. Reports won’t be available for new organizations or tenants onboarded after May 01, 2023, or for those organizations that haven’t used the reports in the last 30 days.
+
 Some admin apps are deprecated
 
 With the release of the Customer Service admin center app that consolidates admin experiences across the Customer Service suite, we announce that the following admin experiences are deprecated and no longer supported after April 2023.
@@ -91,12 +97,6 @@ Customer Service workspace legacy layout is deprecated
 
 The Customer Service workspace legacy layout is deprecated as of April 2023, and won't be supported after October 2023. For more information, see Deprecated Customer Service workspace layout
 
-Intraday insights for Omnichannel for customer service to be deprecated
-
-The intraday insights for Omnichannel for Customer Service will be deprecated as of May 1, 2023. After the app is deprecated, support will be available until October 31, 2023. We won't release any new functionalities for intraday insights.
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-Effective April 30, 2024, intraday insights for Omnichannel for Customer Service will no longer be available for customers.
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 See also
 
 Automatically create or update records in Customer Service Hub