update // dynamics 365 - customer service deprecation

pages/dynamics365-customer-service-deprecations.txt

@@ -1,6 +1,6 @@
 Deprecations in Customer Service
 
-  Article  01/27/2025  5 contributorsFeedbackIn this article
+  Article  02/28/2025  5 contributorsFeedbackIn this article
 
 The features that are deprecated in Customer Service are listed in this article.
 
@@ -10,6 +10,10 @@ Important
 
 "Deprecated" means we intend to remove the feature or capability in a major future release. The feature or capability will continue to work and will be fully supported until it's officially removed. This deprecation notification might span a few years. After removal, the feature or capability won't work. We're notifying you now so that you have sufficient time to plan and update your code before the feature or capability is removed.
 
+Rich text editor classic experience to be deprecated in April 2025
+
+Starting April 18, 2025, we'll no longer support the classic rich text editor experience in Customer Service apps. The new, modernized rich text editor is the default experience, and customers who are using the classic experience will be upgraded automatically. For more information, refer to Modern text editor enhancements.
+
 Case and knowledge suggestions in smart assist are deprecated
 
 Starting June 02, 2025, we'll no longer support case and knowledge suggestions via smart assist in Customer Service. We recommend that you make Copilot available to your customer service representatives.
@@ -20,11 +24,11 @@ Beginning April 01, 2026, Unified Service Desk will be deprecated. We recommend
 
 Provisioning of Omnichannel for Customer Service in Power Platform admin center is deprecated
 
-Starting October 2024, the legacy provisioning of Omnichannel for Customer Service in Power Platform admin center is deprecated and will no longer be accessible. This deprecation is being done in phases. To provision channels, use the new provisioning experience in Contact Center admin center or Customer Service admin center.
+As of October 2024, the legacy provisioning of Omnichannel for Customer Service in Power Platform admin center is deprecated and is no longer be accessible. This deprecation is being done in phases. To provision channels, use the new provisioning experience in Contact Center admin center or Customer Service admin center.
 
 Customer Service Hub app to be removed for new organizations with Enterprise licenses in February 2025
 
-Effective February 2025, the Customer Service Hub app will no longer be available for all new organizations with Enterprise licenses. We'll continue to support the application for all existing organizations and new customers with license types other than Enterprise (for example, Customer Service Professional licenses). We recommend that existing customers migrate to Customer Service workspace. More information: Migrate to Customer Service workspace from removed or deprecated apps
+Effective February 2025, the Customer Service Hub app is no longer available for all new organizations with Enterprise licenses. We'll continue to support the application for all existing organizations and new customers with license types other than Enterprise (for example, Customer Service Professional licenses). We recommend that existing customers migrate to Customer Service workspace. More information: Migrate to Customer Service workspace from removed or deprecated apps
 
 Diagnostics in unified routing is deprecated