update // dynamics 365 - customer service deprecation

pages/dynamics365-customer-service-deprecations.txt

@@ -1,7 +1,7 @@
 Deprecations in Customer Service
 
 
-Article													  12/09/2022  5 minutes to read  
+Article													  01/13/2023  5 minutes to read  
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@@ -17,31 +17,35 @@ Some admin apps are deprecated
 
 With the release of the Customer Service admin center app that consolidates admin experiences across the Customer Service suite, we announce that the following admin experiences will be deprecated and support will end in April 2023.
 
-  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager:   Will also be removed in April 2023.Also, starting in October 2022, the Omnichannel admin center and the service management area in Customer Service Hub will be hidden by default in newly created organizations and environments. You have the option to bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. More information: Get started with Customer Service admin center
+  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager:   Will also be removed in April 2023.Also, as of October 2022, the Omnichannel admin center and the service management area in Customer Service Hub are hidden by default in newly created organizations and environments. You can bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. More information: Get started with Customer Service admin center
 
 Omnichannel Administration app is deprecated
 
 Support for the Omnichannel Administration app ended on April 30, 2022. We recommend that you use the Customer Service admin center app to configure the latest features, such as unified routing and voice channel. More information: Get started with Customer Service admin center
 
+Omnichannel for Customer Service agent-facing app to be deprecated
+
+The Omnichannel for Customer Service agent-facing app will be deprecated as of April 1, 2023. After the app is deprecated, support will be available until June 2024. We recommend that you migrate your omnichannel configuration to Customer Service workspace. More information: Migrate from Omnichannel for Customer Service to Customer Service workspace
+
 setContextProvider method for authenticated chat is deprecated
 
-The setContextProvider method for authenticated chat has been deprecated and will not be supported after October 01, 2021. Microsoft recommends that you use the JWT token for authenticated chat. More information: Send authentication tokens
+The setContextProvider method for authenticated chat has been deprecated and isn't supported as of October 1, 2021. We recommend that you use the JWT token for authenticated chat. More information: Send authentication tokens
 
 Support for some knowledge management entities is deprecated 
 
-The KbArticle, KbArticleComment, and KbArticleTemplate knowledge management entities that were deprecated earlier will not be supported after October 01, 2021. We recommend that you use the newer KnowledgeArticle entity (introduced in CRM Online 2016 Update and Dynamics 365) for knowledge management in Dynamics 365. More information: Work with knowledge articles
+The KbArticle, KbArticleComment, and KbArticleTemplate knowledge management entities that were deprecated earlier aren't supported as of October 1, 2021. We recommend that you use the newer KnowledgeArticle entity (introduced in CRM Online 2016 Update and Dynamics 365) for knowledge management in Dynamics 365. More information: Work with knowledge articles
 
 Internet Explorer 11 support for Dynamics 365 and Microsoft Power Platform is deprecated
 
-From October 31, 2022, Dynamics 365 Customer Service and Power Platform will be blocked in Internet Explorer. From early October 2022, users will be redirected to Microsoft Edge if it's installed on their device. Otherwise, they'll receive a non-dismissible message informing them why they're blocked and will be recommended to use Customer Service on Microsoft Edge. More information: Support end for Internet Explorer
+Effective October 31, 2022, Dynamics 365 Customer Service and Power Platform are blocked in Internet Explorer. As of early October 2022, users are redirected to Microsoft Edge if it's installed on their device. Otherwise, they'll receive a non-dismissible message informing them why they're blocked and to use Customer Service on Microsoft Edge. More information: Support end for Internet Explorer
 
 
 
 For any questions, contact your Microsoft Customer Service representative or Microsoft Partner.
 
 Automatic record creation rules in web client are deprecated
 
-Effective October 01, 2020, the automatic record creation and update rules are deprecated in the web client. You are encouraged to migrate your automatic record creation rules that were created in the web client to the new Unified Interface experience. For information on how to migrate the rules, see Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook which includes all the information you need to work on the migration. More information: Dynamics 365 SLA and ARC Migration Playbook.
+Effective October 01, 2020, the automatic record creation and update rules are deprecated in the web client. We recommend that you migrate your automatic record creation rules that were created in the web client to the new Unified Interface experience. For information on how to migrate the rules, see Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook, which includes all the information you need to work on the migration. More information: Dynamics 365 SLA and ARC Migration Playbook.
 
 Microsoft will continue to provide support and critical security updates for these features in the web client until April 01, 2023.
 
@@ -51,37 +55,37 @@ The deprecation isn't applicable to the features in Dynamics 365 Customer Engage
 
 SLAs in web client are deprecated
 
-Effective October 01, 2020, the service-level agreements (SLAs) are deprecated in the web client. You are encouraged to migrate your SLAs that were created in the web client to the new Unified Interface experience. For information on how to migrate the items, see Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook which includes all the information you need to work on the migration. More information: Dynamics 365 SLA and ARC Migration Playbook.
+Effective October 1, 2020, the service-level agreements (SLAs) are deprecated in the web client. We recommend that you migrate your SLAs that were created in the web client to the new Unified Interface experience. For information on how to migrate the items, see Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook, which includes all the information you need to work on the migration. More information: Dynamics 365 SLA and ARC Migration Playbook.
 
-Microsoft will continue to provide support and critical security updates for these features in the web client until April 01, 2023.
+Microsoft will continue to provide support and critical security updates for these features in the web client until April 1, 2023.
 
 Note
 
 The deprecation isn't applicable to the features in Dynamics 365 Customer Engagement (on-premises).
 
 Service scheduling in Dynamics 365 Customer Service is deprecated
 
-The existing service scheduling functionality is deprecated, and will no longer be available on December 1, 2020. The new scheduling experience, built on Universal Resource Scheduling, is now available in Unified Interface.
+The existing service scheduling functionality is deprecated, and is longer available as of December 1, 2020. The new scheduling experience, built on Universal Resource Scheduling, is now available in Unified Interface.
 
 Existing service scheduling users will be provided advance notice for a time bound migration to the new scheduling capabilities.
 
 There are two approaches to migrate to the scheduling experience:
 
 Follow the guidance in the Service Scheduling Guide to set up the new scheduling experience for an existing Dynamics 365 Customer Service organization.
 
-If your organization requires features that rely on legacy APIs, the product team is offering an incremental migration option and will update your organization to the Unified Interface experience while continuing to allow the use of the legacy APIs. This approach is available in 2020 release wave 2 with Early Access in August  2020.
+If your organization requires features that rely on legacy APIs, the product team is offering an incremental migration option and will update your organization to the Unified Interface experience and continue to allow the use of the legacy APIs. This approach is available as of 2020 release wave 2 with Early Access in August 2020.
 
 Contracts, Contract Line Items, and Contract Templates entities are deprecated
 
-The Contracts, Contract Line Items, and Contract Templates entities are deprecated and will not be supported from April 1, 2022. They will be removed in a future major release of Dynamics 365. This functionality has been replaced by entitlements in Unified Interface. The web client will not be available after Tuesday, December 01, 2020, and you must migrate to Unified Interface by this date. We recommend that you migrate your contracts to entitlements at the earliest to avoid any loss in functionality. For information on the migration strategy, see Strategy for migrating from contracts to entitlements.
+The Contracts, Contract Line Items, and Contract Templates entities are deprecated and aren't supported as of April 1, 2022. They'll be removed in a future major release of Dynamics 365. This functionality has been replaced by entitlements in Unified Interface. The web client will not be available after Tuesday, December 1, 2020, and you must migrate to Unified Interface by this date. We recommend that you migrate your contracts to entitlements at the earliest to avoid any loss in functionality. For information on the migration strategy, see Strategy for migrating from contracts to entitlements.
 
 Standard SLAs in Dynamics 365 Customer Service are deprecated
 
 Standard service level agreements (SLA Type field is set to Standard) are deprecated and will be removed in a future major release. Standard SLAs are replaced by enhanced SLAs. More information: Enhanced service level agreements
 
-Customer Service Insights standalone app to be deprecated
+Customer Service Insights standalone app is deprecated
 
-The Customer Service Insights standalone app is planned for deprecation later this year. If you're a customer who uses this app, your current working environments will be terminated and inaccessible by December 8, 2021. You won't be able to use the standalone service after this date, but the embedded Customer Service Insights features in the core applications will continue to be available and supported. For users with Customer Service Enterprise licenses, you won't be able to create new workspaces, but you'll retain access to existing ones. We recommend that you migrate to the embedded experience within the core Dynamics 365 Customer Service applications. In the interim, the standalone app guide contains documentation for the standalone web application.
+The Customer Service Insights standalone app is deprecated. We recommend that you migrate to the embedded experience within the core Dynamics 365 Customer Service applications.
 
 See also