ScheduleValidator is a command-line application designed to validate the scheduling of call routing for Genesys Cloud. This tool allows you to verify the status of a call flow for a specific date and time by specifying either the DID, date and time, call route name, or call flow name. For batch verification, you have the option to provide a CSV file containing the DIDs and the corresponding dates and times you wish to validate. The results of the verification can then be saved to a CSV file for further review and analysis.
- Install, or validate installed, .NET 6.0 (required)
https://aka.ms/dotnet-core-applaunch?framework=Microsoft.NETCore.App&framework_version=6.0.0&arch=x64&rid=win10-x64 - Download the latest binary from Releases page
- Create ScheduleValidator folder
- Unzip ScheduleValidator.ZIP to ScheduleValidator folder
- Create or Copy a ClientID and Client Secret of Client Credentials in Genesys Cloud.
Required role is "admin" or permissions are
routing:callRoute:view / routing:emergencyGroup:view / routing:scheduleGroup:view / routing:schedule:view - Replace ClientID and Client Secret with your actual values in .\config.toml or specify the file path of existing config.toml in appsettings.json
"gcProfileFileName": "C:\\Users\\YourUserName\\.gc\\config.toml",
Note: Replace sample values for org name, flow name with your actual values.
- Display the schedule and status that would be in effect if an incoming call were to be received on DID '3175551234' at the current date and time.
ScheduleValidator.exe -D 3175551234 - Display the schedule and status that would be in effect if an incoming call were received on December 31, 2024, at 23:00.
ScheduleValidator.exe -d 20241231 -t 23000 - Display the schedule and status that would be in effect if an incoming call were received at the 'ticket_info' in the 'ABC' organization on December 31, 2024, at 23:00.
ScheduleValidator.exe -d 20241231 -t 23000 -F ticket_info -p ABC - Display the schedule and status that would be in effect if an incoming call were received at the 'ticket_info' in the 'ABC' organization AND the DID '+13175551234' on December 31, 2024, at 23:00.
ScheduleValidator.exe -d 20241231 -t 23000 -F ticket_info -p ABC -D +13175551234 - Display the schedule and status that would be in effect if an incoming call were received on December 31, 2024, at 23:00, and save the result as 'test.csv' in the CSV folder.
ScheduleValidator.exe -d 20241231 -t 23000 -o test.csv - Load 'TestParam.csv' from ScheduleValidator.exe and display the validation results.
ScheduleValidator.exe -i TestParam.csv.
| Argument | Description |
|---|---|
| -C | Specifies the call route name. Displays the status of the specified call route. |
| -D | Specifies the DID number. Displays the status of the call route for the specified DID number. |
| -F | Specifies the call flow name. Displays the status of the call routing settings where the specified call flow is used. |
| -d | Displays the status of the call route for the specified date. |
| -t | Displays the status of the call route for the specified time. |
| -i | Specifies the path and file name of the CSV file for batch checking |
| -o | Specifies the file name for the CSV file with the validation results. |
Change config values in appsettings.json
| Variables | Description | Default |
|---|---|---|
| convertToE164 | Automatically converts the DID number to the E.164 format if it is not already in that format. | false |
| countryCode | Sets the country code to be added when converting to the E.164 format. | +1 |
| removeFirstDigitIfStartWith | Specifies the leading number to be removed in order to convert to the E.164 format. | 0 |
| Item | Value | Remarks |
|---|---|---|
| DID | Related DID | If multiple DIDs are set, they are displayed separated by a pipe. |
| DateTime | DateTime | |
| CallRoute Name | CallRoute Name | |
| Status | CallRouting Status | |
| Open (Always) | CallRoute is set to Always, hence it's in Open status. | |
| Open | CallRoute is in the time range set to Open, hence it's in Open status. | |
| Closed (Open Shced.) | CallRoute is outside the time range of the Open schedule, hence it's in Closed status. | |
| Closed (Holiday Sched.) | Matches the Holiday Schedule, hence it's in Closed status. | |
| Closed (Closed Sched.) | Matches the Closed Schedule, hence it's in Closed status. | |
| Emergency | Emergency mode is active. | |
| Not Found | Not found. | |
| Schedule Name | Schedule Name | |
| CallFlow Name | CallFlow Name |