update // dynamics 365 - customer service deprecation

tcorcor1 · Apr 28, 2023 · e498ef9 · e498ef9
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commit e498ef9
Showing 1 changed file with 7 additions and 1 deletion.
diff --git a/pages/dynamics365-customer-service-deprecations.txt b/pages/dynamics365-customer-service-deprecations.txt
@@ -1,7 +1,7 @@
 Deprecations in Customer Service
 
 
-Article													  04/26/2023  
+Article													  04/28/2023  
 																	6 contributors
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@@ -91,6 +91,12 @@ Customer Service workspace legacy layout is deprecated
 
 The Customer Service workspace legacy layout is deprecated as of April 2023, and won't be supported after October 2023. For more information, see Deprecated Customer Service workspace layout
 
+Intraday insights for Omnichannel for customer service to be deprecated
+
+The intraday insights for Omnichannel for Customer Service will be deprecated as of May 1, 2023. After the app is deprecated, support will be available until October 31, 2023. We won't release any new functionalities for intraday insights.
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+Effective April 30, 2024, intraday insights for Omnichannel for Customer Service will no longer be available for customers.
+
 See also
 
 Automatically create or update records in Customer Service Hub