Sprint 05 UT Research Plan

Goals / Questions

Evaluate	Questions
Rules to know	What do people consider as rules? What do people expect to see here? Are people finding rules in specific sections? Do people understand them? Do people have suggestions for presenting them in a more meaningful way? Do people think we are providing the right amount of detail on the rules to know?
Permit purchase form	How will people interact with the form? Task Could you show me how you would buy a Christmas tree permit for 2 trees using this form? Do people know they will be redirected to pay.gov to pay for their permits? Do people know what the household limit is for permits? Do people understand why an email address is required? What do people think will happen clicking checkout? If people cancelled their transactions, where would they expect to be redirected?

Research	Questions
Website visiting	What is the first thing people want to do when visiting the website? Are they able to do it?
Permits	Where do people expect the purchase permit button to be located? How people will receive their permit after purchasing? Where do people expect to find instructions on displaying their permit at the forest? What do people expect on the confirmation page after purchasing permits?

Tasks
Finding information	Can you tell me how you would use this website to buy a permit for a tree that is 20 feet tall in the Shoshone National forest?

Wrap-up
	Are peoples expectations being met when it comes to information for Christmas tree permits?
	What two things do people find most valuable on this website?
	Since the application isn't finished yet, what would people like to see in the finished version?
	What might keep people from using this website?

Background
We are in sprint 05 of application development and are continuing to work on the implementation of pay.gov in the permit purchase task flow. While working on completing the task flow, we are continuing to gather data from users about their expectations when purchasing Christmas tree permits. Also, we want to use this opportunity to test our website in general.

Methods

20 - 30 min usability tests
Recorded sessions, notes
Remote meeting (via zoom meeting)

Participants
Three people who are not familiar with the Christmas tree ePermit project and are participating in the testing sessions for the first time.
One person who is familiar with the project and has participated in previous testing sessions.

Test asset(s)

Development web server