Sprint 07 UT Research Plan

Goals / Questions

	Questions
Research Weather	Where do people check for weather conditions and road closures before heading to the forest?
Task	Could you show me how you would buy a Christmas tree permit for 3 trees using this website?
Purchase Form	What do people expect to happen after clicking the checkout button? Do people become confused after being redirected to pay.gov for the transaction of purchasing a permit?
Permit	Do people know how to properly use their permit?
Email Confirmation	Do people think there is anything missing on the email confirmation page?
Research Site Maps	How often do people use site maps on websites if they are available? Where do people expect to find the site map on a website? Do most people use breadcrumbs for navigation?
Research Errors	Do people understand the error messaging provided when errors occur? Do people know what to do if they receive an error they cannot fix themselves? Do people know where to find help on errors they do not understand?
Wrap-Up
	What do people expect to see in the off cutting season when visiting the website?
	Are peoples expectations being met when it comes to information for Christmas tree permits?
	What two things do people find the most valuable on this website?
	What might keep people from using this website?

Background
We are in sprint 07 of the application development. With the full permit purchase process development completed, the sessions will be based around the task of a user purchasing a Christmas tree permit online. As always, we would also like to use this opportunity to test our website in general.

Methods