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Sprint 06 UT Research Plan
Questions | |
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Evaluate Find a forest |
How do people know they are buying a Christmas tree permit from this website? Do people find the maps on the page to be helpful when finding a forest? Do people understand how to select a different forest from within the website? What do people expect to see here if maps are included on this page? |
Research Error Handling |
Where do people expect to find error on the page when they occur? Where do people look for help when errors occur? |
Evaluate Permit purchase form |
How will people interact with the form? Task Could you show me how you would buy a Christmas tree permit using this form? Questions to answer How do people switch forests when buying their permits? Do people know they will be redirected to pay.gov to pay for their permits? Do people understand why an email address is required? What do people think will happen clicking checkout? If people cancelled their transactions, where would they expect to be redirected? Where do people return to after purchasing their permits? Where do people expect to be redirected if a transaction failure occurs in pay.gov? |
Research Email applications |
What email application(s) do people use? |
Task Print permit |
Now that you have bought your permit, how would you print it? Questions to answer What kind of problems do people have when printing from the web? What kind of paper do people have in their printer? Do people know how to change printer settings? |
Wrap-Up | |
Do people prefer the single page scrolling or the multipage application design? | |
Are peoples expectations being met when it comes to information for Christmas tree permits? | |
What two things do people find most valuable on this website? | |
Since the application isn't finished yet, what would people like to see in the finished version? | |
What might keep people from using this website? |
Background
We are in sprint 06 of application development and have created a general design of the permit purchase user interface. While we continue to fine tune the pay.gov task flow implementation, testing will be based on the "Find a forest" page and permit purchasing. Also, we want to use this opportunity to test our website in general.
Methods
- 20 - 30 min usability tests
- Recorded sessions, notes
- Remote meeting (via zoom meeting)
Participants
TBD
Test asset(s)
Development web server
Find a forest page | Purchase permit form - Arapaho-Roosevelt National Forest |
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link | link |
Schedule
Usability testing research schedule
Feedback
Design feedback email summary October 27, 2017
Research Plans
Sprint 04 - Research plan
Sprint 08 - research plan - SME
Usability Testing
Usability testing session 1 summary November 6, 2017
Sprint 03 - Christmas tree ePermit research results November 22, 2017
Sprint 04 - Christmas tree ePermit research results December 04, 2017
Sprint 05 - Christmas tree ePermit research results December 12, 2017
Sprint 06 - Christmas tree ePermit research results January 03, 2018
Sprint 07 - Christmas tree ePermit research results January 24, 2018
Sprint 08 - Christmas tree ePermit research results - SME Content Review - February 7, 2018