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Sprint 06 UT Research Plan

Bryan McFadden edited this page Dec 18, 2017 · 4 revisions

Goals / Questions

Questions
Evaluate
Find a forest
How do people know they are buying a Christmas tree permit from this website?
Do people find the maps on the page to be helpful when finding a forest?
Do people understand how to select a different forest from within the website?
What do people expect to see here if maps are included on this page?
Research
Error Handling
Where do people expect to find error on the page when they occur?
Where do people look for help when errors occur?
Evaluate
Permit purchase form
How will people interact with the form?

Task
Could you show me how you would buy a Christmas tree permit using this form?

Questions to answer
How do people switch forests when buying their permits?
Do people know they will be redirected to pay.gov to pay for their permits?
Do people understand why an email address is required?
What do people think will happen clicking checkout?
If people cancelled their transactions, where would they expect to be redirected?
Where do people return to after purchasing their permits?
Where do people expect to be redirected if a transaction failure occurs in pay.gov?
Research
Email applications
What email application(s) do people use?
Task
Print permit
Now that you have bought your permit, how would you print it?

Questions to answer
What kind of problems do people have when printing from the web?
What kind of paper do people have in their printer?
Do people know how to change printer settings?
Wrap-Up
Do people prefer the single page scrolling or the multipage application design?
Are peoples expectations being met when it comes to information for Christmas tree permits?
What two things do people find most valuable on this website?
Since the application isn't finished yet, what would people like to see in the finished version?
What might keep people from using this website?

Background
We are in sprint 06 of application development and have created a general design of the permit purchase user interface. While we continue to fine tune the pay.gov task flow implementation, testing will be based on the "Find a forest" page and permit purchasing. Also, we want to use this opportunity to test our website in general.

Methods

  • 20 - 30 min usability tests
  • Recorded sessions, notes
  • Remote meeting (via zoom meeting)

Participants
TBD


Test asset(s)

Development web server

Find a forest page Purchase permit form - Arapaho-Roosevelt National Forest
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